FAQ

FAQs

1) How do I qualify for free shipping?

We offer free standard US shipping with any purchase of $50 or more, and free standard worldwide shipping with any purchase of $100 or more. 

2) How long does shipping take?

Orders are processed within 1 business day. Please note that during sales/promotions there may be a slight delay in processing time. 

Standard Shipping Costs & Delivery Times:
US $4.50 or free with $50 purchase (2-5 business days)

Expedited Shipping Costs & Delivery Times:
US $7.99 (2-3 business days)

Express Shipping Costs & Delivery Times:
US $29.99 (1-2 business days)

*Delivery times are approximates only and do not include our processing time. In rare cases standard US shipping can take up to 2 weeks and international up to 40 business days. Holiday season delivery times may be longer than usual. Please allow the estimated delivery time to pass before contacting us. Note that international delivery times vary due to customs inspections. We are not responsible for any import taxes or customs duties charged on international orders. The recipient may be subject to these fees.

3) How do I track my order?

When your order has been shipped a confirmation email will be sent with the tracking number. You may also find the tracking number by signing into your My Account page and then viewing the order after it has been shipped.

4) How do I apply false eyelashes? 

Lash Application

    1. Carefully remove the false eyelashes from the eyelash tray, and check the eyelash fit, by aligning it with your natural lash line. If the lash extends past the outside corner of your eye, trim the excess.

       Tip: Use a tweezer to hold one end of the eyelash band and gently peel it from the tray. Do not use your hands. You may accidentally peel the fur off the band instead.

    2. Apply a thin line of adhesive to the lash band, and wait 30-60 seconds, or until glue becomes tacky. Our Premium eyelash glue is very easy to remove which will make your new mink lashes last longer! 
    3. Apply to eyelid as close to natural lash line as possible. 
    4. Hold down for a few seconds, and allow glue to dry.

5) How do I care for my mink lashes? 

Lash Care Instructions

  1. Keep away from water and heat.
  2. Remove before sleeping.
  3. After use, any excess glue should be carefully removed with a tweezer or fingers.
  4. Keep your mink lashes fluffy and beautiful longer by keeping mascara away from them.
  5. Always store false eyelashes in the original lash tray, to keep their shape, and protect them for re-use.

 

6) Do you ship internationally?

No, at the moment we do not ship internationally.

 

8) What is your return policy?

Please visit our Returns & Exchange page to read our current policy.

9) How do mink lashes differ from synthetic?

Mink lashes have a natural shine and texture that cannot be duplicated with synthetic lashes. They are lightweight, comfortable to wear and can be worn up to 25 times. Synthetic lashes look fake, do not last as long and can irritate your eyes. 

10) What is mink?

Analylash lashes are made from 100% natural sterilized mink fur. Cruelty-free, our mink is harvested during the mink animal's natural shedding season. We do not add any chemicals or dyes to our lashes making them lightweight and hypo-allergenic. We source only the highest quality mink fur for our lashes.

11) Do you offer a discount to makeup artists?

Yes, we offer a generous discount to professional makeup artists. Contact us and someone from our team will get back to you within 1 business day. ourteam@analylash.com

12) Can I get samples for my blog?

Please contact our media office and provide a link to your blog or website along with as much information about you site as possible. Who is your target audience, what country are you located, how many subscribers do you have, page views per month, etc., and someone will get in touch with you as soon as possible. Submit your request on our Contact page >  or send an email to ourteam@analylash.com 

13) How do I know when an item has been restocked?

If an item is out of stock you have the option to sign up for a notification on the product details page, and we will send you an email the moment the item is back in stock.